Maarit Heikkilä

Maarit Heikkilä

20+ years in new business concept development and service management - and still learning...

All life is an experiment. The more the experiments you make the better. Ralph Waldo Emerson

Maarit has wide-ranging work experience from multiple industries including banking, insurance, training, media and IT. Her strengths are business orientation, HR leadership skills and ability to create customer-centric processes and concepts using agile business methods. Her latest assignments include creating business plans for fintechs and managing robotic process automation programs.

She has expertise in digital business, change management, service management, and concept creation as well as supplier management.  She has headed successfully numerous projects and services in digitization, outsourcing, procurement and service transition.

SOME

Background and workplaces

2017 -Digital Discovery Oy, Co-founder, Business Consultant
2017 -2018Eera Oy, Executive Consultant And Partner
2012 -2016OP Financial Group Ltd, Vice President
2011 -2012OP Financial Group Ltd, Development Manager
2002 -2011Nice-business Solutions Ltd, Director
1999 -2002Fujitsu Services/ICL Data Ltd, Team Manager
1991 -1994University Of Helsinki, Group Manager
1991 -1994Labour District Of Uusimaa, Training Co-ordinator
1989 -1991Postipankki ltd, various assignments in corporate and private banking

Education

  • Helsingin Yliopisto, Master of Education, Adult Education, Media Education
  • Tampereen Yliopisto - Master of Social Sciences, Economics, International affairs
  • Wakaru Partners - COBIT Foundation

Background and Expertise

  • Maarit has wide-ranging work experience from multiple industries including banking, insurance, training, media and IT. ​ Her strengths are business orientation, HR leadership skills and ability to create customer centric processes and concepts using agile methods. Her latest assignments include creating business plans for fintechs and managing robotic process automation programs.
  • She has expertise in digital business, change management, service management and concept creation as well as supplier management. She has headed successfully numerous projects and services in digitalization, outsourcing, procurement and service transition.

Skills

  • Outsourcing
  • Service Concept Creation
  • Service Management
  • Project Portfolio Management
  • IT Strategy
  • Agile Program Management
  • Leadership

Testimonials

  • Maarit is very intelligent person who can grasp both concepts and situations.
    - Aale Roos , ITSM Consultant, Founder of Pohjoisviitta Oy
  • I have worked with Maarit now for almost two years, and Maarit is real person with reasonable ideas and schedules. Maarit can resolve problems with multiple views instead of one. Can recommend her warmly to any assignment.
    - Marko Jaanu , Digital Solutions and SW Compliance Excerpt